Support
Clear help before public testers arrive.
Public readiness requires a support path for bugs, safety issues, booking problems, account access, and refund questions.
General help
Account issues, confusing screens, onboarding, and basic product questions.
Safety report
Unsafe media, harassment, scams, off-platform pressure, or policy violations.
Booking support
Cancellation, refund review, rebid, no-show, or incomplete delivery issues.
Support intake
Send a real support request.
This writes to the support queue so admins can review account, booking, payment, and safety issues.
Safety issues are routed to moderation.
Support requests marked safety or payment/refund also create moderation queue records for admin review.